For large organizations, the role out of Windows 8 will likely be slow and methodical. Support groups will probably be one of the first groups to receive the Windows 8 operating system and this will be followed by a few departments that will beta the OS.
Once it has been confirmed that there are no compatibility issues with internal applications or hardware, the role out can then begin to the rest of the enterprise. Recently, Microsoft provided some insight of their own role out of Windows 8 across desktop computers within the organization. Based upon the blog post on the Microsoft website, 30,000 systems were upgraded to Windows 8 and this upgrade commenced in July.
As to be expected, the help desk was one of the first groups to receive the update, thereby allowing them to get familiar with the OS and ultimately respond to support requests from their internal clients. After their training and roll out, the remainder of the 30,000 desktops were upgraded. In terms of support, Microsoft did use a social networking model whereby staff could post questions and feedback on a moderated forum known as pointers. The fact that the site was well visited and received high traffic volumes was enough for Microsoft to believe that this site could be used as a potential knowledge base for information.
Much of the upgrade to Windows 8 was automated using IT Easy Installer which ensured that the hardware passed the compatibility test prior to deployment. In addition to this, this tool allowed system administrators to also ensure that pre-installed software was compatible and prior to the upgrade, personal data was backed up to either a local or network drive.
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