The US mobile carrier AT&T has updated some of their policies which customers will need to be aware of. If you have been looking to buy a new smartphone or similar device through AT&T, you’ll want to know that they have reduced their return policy to just two weeks. The same policy is also now in effect for any service that you order through the company.
The change in AT&T policy will come into effect tomorrow and has been verified by the tech blog Engadget. As it will take customers some time to get familiar with the new policy, AT&T will have a short grace period thereby allowing customers some time to adjust. As to how long this grace period will remain in effect is not known.
If you have bought a product today, October 6th, you will still be grandfathered under the old policy and as such, have 30 days to either return the product or cancel the service. This will change effective tomorrow. In terms of cancelling services after tomorrow, customers will not have to pay an early termination fee, but, after the 14th day, you will have to pay the applicable fee. Other changes that will come into effect are the waiving of the activation fee if a service is cancelled within 3 days.